Privacy Policy

(Last Updated: 19-Oct-2025)

Thank you for visiting Sapient Naturals. We respect your privacy and are committed to being transparent about how we collect, use, and share your personal information when you visit our website i.e. https://sapientnaturals.com.

Personal Information We Collect

When you register for an account, place an order, or interact with our site, we may collect:

Full name
Birthday
Gender
Country
Shipping and billing address
Email address
Phone number
Order details
Account login credentials (securely encrypted)

This information is used strictly to fulfill orders, provide customer support, and improve your shopping experience.

User Accounts

If you create an account, your personal data is securely stored. You may view, edit, or delete your account information (except your username) at any time. Website administrators may access this information to provide technical or customer support.

Cookies

We use cookies and similar tracking technologies to:

Maintain your login session
Store items in your cart
Save your display preferences
Improve website performance and understand user behavior
Deliver personalized ads and measure marketing performance

You may disable cookies in your browser settings, but some features may not function properly if cookies are disabled.

Meta Events Manager

We use the Pixel provided by Meta Platforms, Inc. This tool helps us analyze user behavior on our website and display relevant ads on Facebook, Instagram, and other Meta services. The Meta Pixel may collect information such as your IP address, browser type, pages visited, and actions taken on our site (e.g., adding items to cart or making purchases). This data may be shared with Meta for advertising and analytics purposes, in accordance with Meta’s Data Policy. You can opt out of personalized ads by adjusting your Facebook Ad Preferences or visiting Your Online Choices (for EU users).

Google Analytics

We use Google Analytics to understand website traffic and user behavior. Google may collect information such as your IP address, device details, and interactions with our site. Data is processed according to Google’s Privacy Policy. You can opt out of Google Analytics tracking via this browser add-on.

Microsoft Clarity

We use Microsoft Clarity, a behavioral analytics tool provided by Microsoft Corporation, to help us understand how visitors interact with our website. Clarity captures anonymized usage data such as mouse movements, clicks, scrolls, and page visits. This information helps us improve website usability and user experience. Clarity may use cookies and similar technologies to collect this data, which is processed and stored by Microsoft in accordance with its Privacy Statement. No personally identifiable information (such as names, addresses, or payment details) is recorded. By using our website, you consent to the collection and processing of this data by Microsoft Clarity and its third-party service providers as described above.

Comments

If you leave a review on our products, we collect the information you provide in the review form, along with your IP address and browser information for spam detection. Your comment and metadata may be stored indefinitely to recognize and approve follow-ups automatically.

Embedded content from other websites

Some pages may include embedded content (e.g., YouTube videos, social media posts, etc.). These websites may collect data about you, use cookies, and track your interaction with the embedded content.

Payment and Data Sharing

We use third-party payment gateways to process transactions securely. We do not store or access your full payment details. These platforms may collect personal data under their own privacy policies. We may share essential information (name, address, phone number) with trusted third-party tools and plugins that help us manage orders, shipping, and analytics. We do not sell or rent your data.

Cash on Delivery (COD)

If you choose to pay using Cash on Delivery, we will collect your name, phone number, and shipping address to fulfill your order. We use third-party courier companies for deliveries, and your data is shared with them only for delivery purposes. These partners are bound to handle your information securely and responsibly.

Data Retention

If you leave a review on our products, your comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For registered users, personal data in your account is retained as long as your account remains active.
Orders data is to be retained for administrative or legal compliance.

Your Rights Over Your Data

You may request to:

View the personal data we hold about you
Receive a copy of your data
Edit or update your information (except your username)
Delete your account (excluding data we are legally required to retain)

Where your data is sent

Your data may be processed through trusted third-party services such as:

Courier and logistics companies
Payment gateways
Spam detection and security tools
Analytics tools e.g., Google Analytics, Meta, etc.

Need Help

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please visit our Contact Us page to send your queries.