Privacy Policy
(Last Updated: 17-Aug-2025)
Thank you for visiting Sapient Naturals. We respect your privacy and are committed to being transparent about how any personal data might be collected or used when you visit our website i.e. https://sapientnaturals.com.
Personal Information We Collect
When you register for an account, place an order, or interact with our site, we may collect:
- Full name
- Birthday
- Gender
- Country
- Shipping and billing address
- Email address
- Phone number
- Order details
- Account login credentials (securely encrypted)
This information is used strictly to fulfill orders, provide customer support, and improve your shopping experience.
User Accounts
If you create an account on our website, your personal information is securely stored. You may view, edit profile (except your username), or delete your account information at any time. Website administrators may also access this information to provide technical or customer support.
Cookies
We use cookies to:
- Maintain your login session
- Store items in your cart
- Save your display preferences
- Improve website performance and understand user behavior
You may disable cookies in your browser settings, but this may affect certain features of the website.
Comments
If you leave a review on our products, we collect the information you provide in the review form, along with your IP address and browser information for spam detection. Your comment and metadata may be stored indefinitely to recognize and approve follow-ups automatically.
Embedded content from other websites
Some pages may include embedded content (e.g., YouTube videos, social media posts, etc.). These websites may collect data about you, use cookies, and track your interaction with the embedded content.
Payment and Data Sharing
We use third-party payment gateways to process transactions securely. We do not store or access your full payment details. These platforms may collect personal data under their own privacy policies. We may share essential information (name, address, phone number) with trusted third-party tools and plugins that help us manage orders, shipping, and analytics. We do not sell or rent your data.
Cash on Delivery (COD)
If you choose to pay using Cash on Delivery, we will collect your name, phone number, and shipping address to fulfill your order. We use third-party courier companies for deliveries, and your data is shared with them only for delivery purposes. These partners are bound to handle your information securely and responsibly.
How long we retain your data
- If you leave a review on our products, your comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- For registered users, personal data in your account is retained as long as your account remains active.
- Orders data is to be retained for administrative or legal compliance.
Your Rights Over Your Data
You may request to:
- View the personal data we hold about you
- Receive a copy of your data
- Edit or update your information (except your username)
- Delete your account (excluding data we are legally required to retain)
Where your data is sent
Your data may be processed through trusted third-party services such as:
- Courier and logistics companies
- Payment gateways
- Spam detection and security tools
- Analytics tools like Google Analytics
Need Help
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please visit our Contact Us page to send your queries.